Returns & Refunds

By placing an order through umilele you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic United Kingdom and International Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, Turkey country.

1. 14 Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Unfortunately we are unable to accept earring returns due to hygiene reasons so please be sure when ordering.

2. Return Process

To start a return, you can contact us at umilelejewels@gmail.com or call us at 07985720745. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

ADDITIONAL COSTS
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.

The costs incurred for returning an item are at customers' own costs.

3. Damaged and Wrong Products or Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To return your product, you should contact our mail.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

4. Restocking Fee

We do not charge a restocking fee on returns

5. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at umilelejewels@gmail.com or call us at 07985720745.

6. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The costs incurred for returning an item are at customers' own costs.

Please email us at umilelejewels@gmail.com or call us at 07985720745 and someone from Customer support can assist you.